When do I get my money?
Two days, straight to your bank, automatically. You never have to request a payout.
Does BlockSide hold my money?
No. Payments run through your own Stripe account — you own it, you control it, and the money settles straight to your bank. BlockSide only takes its small slice as a fee; it never sits on your funds.
Is this for my kind of work?
If you book clients one-on-one, yes. Massage, personal training, acupuncture, yoga and pilates,
esthetics, chiropractic, physical therapy, reiki, coaching, nutrition — you pick what you do at
signup and your page starts with the right services and consent form. Classes and group sessions
work too.
Do my clients need an account?
No. They sign in with their email — that's their account. No app, no password, nothing to
download. A phone number is optional (only if they want text reminders).
What if I don't want to charge someone?
Every charge has a waive button. Stuff happens, and the app shouldn't be the one deciding.
What's the cancellation policy?
Yours to set — you're in control. Pick your cancellation window (12, 24, or 48 hours), how many free reschedules clients get (0, 1, or 2), and what happens when the waitlist fills a freed slot (keep the late fee, or refund the original). Outside your window, cancelling is free; inside it, or a no-show, is a late fee of the full session price — and every charge still has a one-tap waive if you'd rather not.
What does it cost to start?
Free to join and schedule. No monthly. When you turn payments on, your first 30 days are free — full Autofill, 0% platform fee. After that you pay a small locked-in slice of what you collect, only when you actually get paid (card processing is Stripe's, paid to Stripe). Don't want the paid plan? Switch to free scheduling anytime — 10 booked hours a week, then 2% on the overage. A month you don't work costs nothing.
How does the 30-day free trial work?
When you turn payments on, you get full Autofill — card-on-file, no-show protection, waitlist auto-refill — with a 0% platform fee for 30 days. Real bookings, real money to your bank; BlockSide just doesn't take its slice yet.
What happens when the trial ends?
Nothing you have to do. On day 31 your rate simply switches on — 0.5–1.5% depending on when you joined, only on money you collect. Prefer to keep it free? Switch to the scheduling plan anytime (10 booked hours a week, then 2% on the overage).
Do classes and events cost more?
Classes are the same as your one-on-one rate — no surprise. A one-time event has a small launch fee (1% of the full house, $25–$200) plus 1.5% as tickets sell, and your money lands as people buy, not after the event.